Get your emails into ThriveDesk

If you are utilizing a custom email address with ThriveDesk, you will need to configure forwarding or redirection from your email provider. This email will be forwarded or redirected to the ThriveDesk email address you specified when creating the inbox, such as support@acme.thrivedesk.email.

ThriveDesk Administrators and Account Owners have access to create and connect custom email addresses. Read more about user roles and permission here.

Connect Your Custom Address

After login to ThriveDesk, head over to the inbox you want to connect your custom email address. You will find Connect your domain button on several places, click any of it.
Enter the address you'd like to use, and click Send Code.
Check your email at your email provider for this address to obtain the code. Enter the code you receive and click Verify. Then head to your provider to set up the forwarding or redirection to get your email over to us, and you're all set!

The confirmation code is sent immediately, however depending on your email service provider, it may take up to 10-15 minutes to arrive. If you haven't received the code within 15 minutes, check your provider's Spam or Junk Email folders or quarantine system. You may need to contact your IT department or email administrator to have them add thrivedesk.email and thrivedesk.com to your whitelist of approved senders. Please try again.

Help Forwarding or Redirecting From Your Provider

How you set up forwarding or redirection will depend on where your email is coming from, so let’s start there:

Forward or redirect from an Email Provider

Forward or redirect from a Host

If you don't see your provider listed here, your best bet is to reach out to the support team for your email provider to ask about automatic forwarding — they should be able to help you get things set up!

Importing from Another Help Desk

Help Scout